Shipping Policy

Adult Signature
Wine deliveries require an adult 21 years or older to sign for the order by federal law, so whenever possible we strongly encourage you to use a commercial business address to assure the fastest delivery time. We cannot ship to a P.O. box.

AVAILABLE SHIPPING SERVICES & WEATHER PROTECTION

UPS Ground
Offered year-round and usually the most affordable option to most states. Orders typically arrive 3 to 10 days from day of purchase. Mostly safe to select in fall or spring, but hot/cold weather can damage the product otherwise. By selecting this service, you waive coverage for spoiled product due to hot/cold weather. Please select a different service for guaranteed delivery of product during hot and cold months. Tracking information is sent when order leaves our warehouse. Reroute available if requested in a timely manner.

FedEx Temp Control
Seasonal service. Product protected and guaranteed from weather damage. Orders are uploaded weekly, every Monday morning for delivery Tuesday/Wednesday the following week. Tracking information is sent day prior to delivery. Advised May-October for most states where available. Reroute option is not available

VinGo
Shipping service available to legally ship to LA, OH and NJ. Please allow an average of 2-4 weeks for delivery. Express shipping to these states is not available. Tracking information sent when order leaves warehouse in destination state for delivery. Product protected and guaranteed from weather damage. We advise AZ orders to use this service May-October to avoid hot weather damage to the product. AZ residents are contacted directly by service provider to schedule delivery.

Expedited Shipping
Express shipping with FedEx and UPS is available for most states for an additional charge. Please email pendulumclub@clinecellars.com for a quote. Please note only overnight service guarantees product from weather damage. 2-day and 3-day service may limit danger, but does not guarantee safe delivery.


ORDER DETAILS

Customer Information
Please make sure all information entered is accurate before finalizing the order to avoid delays. Make sure to always enter a valid email address, since order confirmation and all shipping and delivery notices will be emailed to your attention.

Delivery Attempts
The shipping carrier will attempt 3 deliveries to the address we have on file for you, after which the package is returned to our shipping department. We will contact you when we receive your package. Reshipping is available for a shipping fee.

Delivery Address Suggestion
Business addresses are always suggested to ensure someone is available to sign for delivery. You may also contact a local UPS or FedEx/Walgreens store near you and confirm you can use their address for your delivery for a more flexible pick up window. Service selected MUST match store type selected in this case.

We cannot ship to these states
AL, AK, AR, DE, HI, IN, MS, RI, UT, WV

Quantity Restrictions
Please note some states limit the quantity of wine purchased and shipped by individuals.

Vintage Requests
Please note that if the vintage you’ve requested is unavailable, the next vintage will be shipped to you.

State Shipping Laws
State shipping laws are constantly changing —we reserve the right to cancel orders in accordance with state shipping laws and customers will be refunded. For more information on direct shipping laws for your state, please visit the Wine Institute. If your state is not open to direct to consumer shipping, please consider visiting www.freethegrapes.org.