Frequently Asked Questions
WEBSITE & WEBSTORE FAQS:
I can’t log into my account
We changed web platforms in June 2022. Existing users will receive an email to activate their account on our new website. New users can create a new account here: https://clinecellars.com/profile/create-account. If you still encounter issues please contact us at email@example.com. *Club Members: please use the same email address associated with your membership.
I forgot my password
No worries! Just click “Forgot password” here: https://clinecellars-20682413.hs-sites.com/profile/login
My discount is not showing
Make sure you are logged in and using the same email you receive our notifications on. Applicable discounts will apply to the cart before you complete payment. If discount was associated with a coupon, make sure to enter it in the cart before checking out.
I mistakenly created a shipping order but wanted it as pick-up (or vice versa)
Email us at firstname.lastname@example.org or call us at (707) 940-4044 promptly and we'll be happy to assist. Our office is open daily from 9 am to 5 pm PT.
I have a coupon, where do I enter it?
You can enter your coupon in the cart - icon is located top right of page, between log in and shop buttons.
I need to change my address/email, payment information, password
Once logged in, you can update all information associated with your profile. Please pay particular attention to what is marked as default.
My order is a gift!
You can add a gift message for the recipient before selecting the shipping method during the checkout process
I have a Gift Card – can I use it online?
Yes, you can enter it by clicking "Apply a gift card" under payment step of checkout process.
Can I use my gift card to pay for tastings?
Yes! You can use the gift card to pay for wine, food, merchandise, or tastings when onsite.
Can I use my gift card at your sister properties?
Funds assigned to a Cline gift card are redeemable only at Cline.
I can’t find the wine I’m looking for
Any wines we currently carry can be found under the “Wine Shop” -> “Collections” -> “All wines” category. A “Search products” feature will be added soon. Some items are found only in the wild, like our Farmhouse brand! You can see if a retail store carries a specific product near you by using the “Where to buy tool” at the bottom of our homepage. Simply enter your zip code, radius, and brand you’re interested in. If you still can’t find what you’re looking for, email us at email@example.com.
Do you ship internationally?
Not at this time…. but stay tuned!!!!
Where’s my tracking number/package?
For UPS & FedEx packages, once the order leaves our warehouse, tracking information is sent to the email associated with the shipping address. NJ, LA, OH are under special restrictions at this time. For additional information, please visit https://clinecellars.com/pages/shipping-policy
My package was damaged, what do I do?
Contact us at firstname.lastname@example.org (general public) or email@example.com (Club members) and we’ll assist with the next steps.
I won’t be home to receive my package. What can I do?
Carrier will attempt 3 deliveries. After 3 failed attempts, the package will come back to us and we’ll contact you before reshipping for a fee. Best if you can advise us of change of address/vacation before the package is en route. If already en route, we may not be able to reroute, but will certainly try to help. You can also sign up for UPS My Choice account (free), which gives you more direct control of rerouting or hold at facility options. Learn more here:https://www.ups.com/us/en/services/tracking/mychoice.page.
What are the best practices to ensure I get my packages?
Keep your profile up to date, make any changes timely and before packages ship out, use a business address where someone over 21 will always be available to sign for the package. P.O. boxes are not allowed and signature is always required to receive a package containing wine.
I entered the incorrect shipping address on my order, can I change it?
Yes, please email us promptly at firstname.lastname@example.org (general public) or email@example.com (Club members) and we’ll fix it for you.
Should I select expedited shipping/temperature-controlled service?
Expedited shipping is strongly advised during summer or winter months when extreme temperatures in your state or en route can damage the wine. Please review our shipping policies carefully before selecting the best service for your order. Order of shipping method at checkout process shows winery's recommendation by state at that given time.
O.M.G. the shipping fees are killing me!
We hear ya. Us too! We’re doing our best to make it more affordable, across the board and especially for our members. We’re doing more and more promotions to help and slice the pricing on expedited shipping during hot and cold months to protect your wine. Make sure you’re subscribed to take advantage of all the savings and don't forget to check out our Wine Club!
VISIT & TASTINGS FAQS:
What are your operating hours?
Please check out https://clinecellars.com/visit-us/for current hours of operations and services offered. Holiday hours may differ - see https://clinecellars.com/holiday-hours for special days.
Do you offer curbside pick-up?
Absolutely! After you place your order, please come into our retail shop and give one of our hosts the name on the order so we can pack it up for you.
Do you offer virtual tastings?
We offer virtual tastings for private/corporate groups. If interested, contact firstname.lastname@example.org.
Are your grounds open?
Yes! Winery grounds are open daily from 10:30 am to 5 pm.
Is the Mission Museum open?
Yes! It is open during the weekends for club tastings per reservation and during weekdays per request. Please contact email@example.com for any inquiries or if you are a club member, please click on our visit us page to book! https://clinecellars.com/visit-us.
I have a Passport (Wineryhunt, Priority Wine Pass, Sonoma Passport, etc.)
Wonderful! You can let us know in advance of your visit you're a passport holder when you answer the pre-visit questions after making a reservation, let us know via email at firstname.lastname@example.org or show the passport to your host during your visit. We look forward to welcoming you onsite!
Can I bring food?
While outside food is not allowed on the property, you can preorder cheese & charcuterie boards when you make a reservation with us. We also carry a variety of snacks in our tasting room that you’re welcome to purchase and enjoy onsite. Please note the Cabana experience already includes a provision basket for your group.
Are picnics allowed?
No, but you can easily make a picnic out of the items we carry in our retail store and you might also want to join us for our summer Sundays on the Lawn, a monthly event that runs May through September with food available for purchase, music and good times for all. Check out our events page for more details and upcoming dates! We are located 10 minutes from Sonoma Square, which does have picnic tables and is a great spot for a family picnic any day of the week after a wine tasting at our site.
How long does the tasting last? Can I stay longer?
A standard seated tasting can last anywhere from 30 minutes to an hour. Once the tasting is completed, you are more than welcome to walk the grounds or inquire with your host if an open table is available to enjoy a bottle onsite. Our team will be at your disposal to facilitate and give you pointers to make the best out of your visit!
Are reservations required?
They are not required for most experiences, but highly recommended as we do get to capacity failry quickly, especially on weekends. You can explore our experiences and make a reservation here: https://clinecellars.com/visit-us/
Can I purchase a bottle to enjoy onsite?
Absolutely! Connect with a staff member when you arrive on-site and they’ll assist you.
Does the cabana rental include a tasting? How long does the rental last?
The cabana program lasts for two hours and is bottle service only. Looking for a tasting instead? Check out our Heartland tasting experience.
Is your property family-friendly? Can I bring my kids?
Absolutely! Just make sure they are always under your supervision for their safety in a working winery environment. Club tables are set with 4 chairs, Heartland tasting tables can accommodate up to 8 people, and cabanas can seat 4-8 people. Please keep this in mind as you make your reservation, depending on the age of the children. Our mascots, Sicilian donkeys Fancy & Pudding, cannot wait to meet your little ones!
Can I bring my dog?
Of course! Dogs are allowed in all our outdoor spaces, always on a leash and accompanied by their owner.
How do I make changes to my reservation or cancel it?
Simply click your confirmation email to access & edit your reservation directly online up until 2 days prior. For any last-minute edits, please contact us directly at email@example.com or (707) 940-4044. Failure to provide 2-day notice of cancellation will result in a penalty of $10/person.
I have questions/special requests/allergies – how do I contact you?
You can address this directly online, following the link to answer a few key questions from the confirmation email for your reservation. You may also contact us at firstname.lastname@example.org or (707) 940-4044.
I want to host an event!
Wonderful! Whether casual or formal, Cline offers many beautiful settings for private & corporate events. Contact our Events Director, Laura Feinstein, or (707) 940-4009 for more information.
I’m from out of town, can I ask my host for recommendations?
Absolutely! Please do take advantage of the time with your host. We don’t just represent Cline, but all of Wine Country. Tell us what you enjoy, you might be curious about, and we’ll direct you to another fun spot or two you might want to try – a restaurant, winery, or other local attraction. For a more in-depth concierge service we recommend working with Curate Sonoma County - they are available to plan all your Wine Country needs!
I’m new to wine/I am curious about a specific varietal, winemaking process, or comparative tasting
Fantastic! Your host will be happy to answer your questions and tailor your visit to what interests you. If you’d like, you can specify your interests when completing the questions after making a reservation with us or email us at email@example.com and we’ll inform your host.
Do you have lodging onsite or recommendations?
We have our lovely Cline Vineyard Estate that can accommodate up to 10 guests on property. This can be reserved by signing into the VRBO website. In addition to staying on the property, you and your guests will also receive complimentary tastings for all 10 guests; which can be booked over the phone at 707-940-4044 or by email at firstname.lastname@example.org. If you would like a list of other lodging accommodations in the area, please email us directly and we'll be happy to share it.
CLUB MEMBERSHIP FAQS:
Where can I update payment/shipping/other information associated with my membership?
Log in online and edit away! Pay particular attention to what you'd like marked as default.
How do I customize my club selection?
You'll receive a notification from email@example.com, when the next winemaker selection is ready for you. Ship-to members have a window of 7-14 days to customize the selection, before the standard winemaker package ships out. Pick up members have a window of about 6 weeks to visit and customize the club package before standard selection ships to address on file. Deadline will be specified in the notification email and we'll also send a reminder.
Log in online to access your club package and edit all details and selection as needed, including pick up vs shipping, items in package and shipping service (if it applies), card for order if you'd like to use a different one from the one on file.
Click "Process shipment" to complete your order.
My package shipped though I am a pick up member.
Two things might have happened. 1 - Deadline to visit us and customize your order for pick up has passed, so order shipped to you. 2 - Your most recent, previous order was shipped and that changed the setting under your profile. Please make sure to check your settings and defaults before every club deadline.
I am not receiving your emails
Please make sure firstname.lastname@example.org and email@example.com are saved as safe senders with your preferred email provider. Work emails might have stronger spam filters. Gmail likes to move us to the "Promotions" folder. If you unsubscribed by mistake, please contact us at firstname.lastname@example.org for instructions to rejoin.
What are the perks of my membership?
Oh so very many! Discounts on wine and retail, experiences and special events, flat rates on shipping or comped tastings for premium experiences for higher tiers, plus special promotions throughout the year. The club membership lasts one year (3 to 4 four min. shipments depending on club tier) and auto-renews unless we are contacted if you need a break – Ross & Rachel, anyone? ;-) You can edit your selection for each shipment and pick-up order to match your favorites. Learn more here.
I'm in. How do I sign up?
Visit https://clinecellars.com/join-the-club/, select the club that best suits your needs, and join the family! It’s that simple.
Can my friends and family take advantage of my membership perks?
Club membership is personal, connected to you and your payment method, but there are many ways for you to ensure your family & friends enjoy the perks with you. Bring them with you for a tasting! As a member, you can book a Pendulum Club or Heartland tasting and fees will be waived for you and 3 guests. You can also send one of your club shipments as a gift or even better, gift a club membership! Half & Full Swing clubs have additional perks too. Learn more here:https://clinecellars.com/join-the-club/.
What are my perks at your sister properties?
As a member of the Cline Club, you are entitled to a 10% discount on wine purchases at The Olive Press & Jacuzzi Family Vineyards. If visiting, make sure to mention you are a member at Cline. If shopping online, make sure to register on their website with the same email associated to your club membership. Check out their membership programs for additional perks!
Can I cancel my membership and how?
The club membership is a one-year (3 to 4 shipments depending on tier) commitment - you can certainly cancel it afterward by contacting us at email@example.com, though we’d hate to see you go! Please know you can also ask us to skip a shipment instead, and double up next time. This way you’ll still be a member, enjoy all the perks and stay in tune with the latest. We just won’t ship you wine for a bit. If you still wish to cancel your membership before your year commitment is completed, there is a $25 penalty for early cancelation.
I STILL HAVE QUESTIONS!
Never fret! We’re here for you. For general questions, contact firstname.lastname@example.org. For questions on a visit or reservation, contact email@example.com or (707) 940-4044. For club-related questions, contact firstname.lastname@example.org or (707) 940-4027.